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Guest -> RE: Nfl News (7/26/2010 8:49:02 PM)
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quote:
ORIGINAL: SoMnFan
Interesting Stacey
Just dealt with this last week
Got sticker shock when I opened my bill from Directv, called immedaitely, they had just added the NFL package, assuming I'd want it.
Took me a good ten minutes to get away from the persistent guy who kept dropping the price.
I wish I could have passed on the deal he offered me to someone who wanted it. It was dirt-cheap by the time we were done.
Point is ..Don't accept their sticker price if you are interested. (I am one hell of a loyal customer, tho, so you may not get quite that good of a deal) [:D]
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That's the key. This type of practice isn't exclusive to Directv, in fact, it's SOP among most communication/entertainment providers. If you ask 100 people in your area, with the exact same service (cable, phone, directv, etc) you're going to find out that everybody is paying a different price for the exact same service.
Most companies today have a customer retention or customer loyalty department. Problem is you normally can't even ask to be transferred to that department. Threaten to cancel service, and it's like a whole different world. You end up pleased that you are finally treated that well, but it also pisses you off because you can't help but wonder how long you've been overpaying.
I'm a directv and comcast customer. I'm not a big fan of either company, but when you threaten to quit (providing you've been with them for a while) you end up getting treated like a rock star.
There isn't a huge market for new customers when it comes to cable, satellite and mobile phone service (obviously there is a market, but not what it was when these services were new). These companies have now shifted a lot of resources to customer retention.
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